IT Support Engineer

IT Support Engineer

Responsibilities

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles
• Support recurring governance and compliance activities across platforms

Requirements

• Prior experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritise time-sensitive requests independently

Interested applicants can also email CV at ***email_hidden*** (for faster processing, please state the exact job / position title applied “IT Support Engineer"

Only shortlisted candidates will be notified.

EA License Number: 10C3636

EA Personnel Name: Chauhan, Asmita

EA Personnel Registration Number: R1980706

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