Sales Support Coordinator

Job Title: Sales Support Coordinator

Location: WMFTS - Singapore - Techplace

Location Type: On-Site

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary

We are seeking a talented and motivated Sales Support Coordinator to join our dynamic team.

Key Responsibilities

Role Summary

We're looking for a proactive and customer-focused Sales Support Coordinator to join our team in Singapore. In this role, you'll be responsible for supporting our commercial operations across Singapore, Malaysia and the Philippines, ensuring customer orders are processed accurately and delivered on time.

You'll work closely with Sales, Supply Chain, Logistics, Finance and our global manufacturing sites to manage the end-to-end order fulfilment process, provide timely updates to customers, and help deliver an exceptional customer experience. If you enjoy problem-solving, working with people and keeping operations running smoothly, we'd love to hear from you.

What you’ll be doing

• You will process customer orders accurately and efficiently using Microsoft Dynamics AX and CRM.
• You will manage the end-to-end order lifecycle, from order receipt through delivery and invoicing, ensuring orders are fulfilled accurately and on time.
• You will issue purchase orders to factories and third-party suppliers and monitor their progress to ensure timely fulfilment.
• You will coordinate local and international shipments, working closely with logistics providers, warehouses and manufacturing sites.
• You will prepare delivery documentation, including invoices, delivery notes and shipping documents.
• You will respond promptly to customer enquiries regarding order status, product availability and shipment schedules.
• You will work closely with Sales Engineers, Supply Chain, Logistics, Finance and Service teams to deliver a seamless customer experience.
• You will proactively monitor open orders, identify potential delivery risks and coordinate timely resolution of issues.
• You will maintain accurate customer and order information within Microsoft Dynamics AX and CRM systems.
• You will prepare operational reports, including backlog, order status and shipment updates, to support business planning and forecasting.
• You will identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Who you’ll be working with

In this role, you'll collaborate with a diverse network of internal teams and external partners to ensure seamless order fulfilment and an exceptional customer experience.

• Internal stakeholders
• Sales Engineers and Sector Leaders – You'll work closely with the commercial teams supporting Singapore, Malaysia and the Philippines to process customer orders, provide order updates and support customer requirements.
• Sales Support colleagues – You'll collaborate with Sales Support teams across Southeast Asia to share best practices, provide operational support and ensure consistent processes.
• Supply Chain and Logistics teams – You'll coordinate inventory availability, shipment schedules and delivery planning to ensure on-time fulfilment.
• Finance team – You'll work together on invoicing, billing enquiries, credit requests and payment-related matters.
• Service team – You'll support service-related orders, customer returns and operational enquiries.
• Global manufacturing sites and procurement teams – You'll coordinate purchase orders, monitor production status and follow up on delivery commitments. External stakeholders
• Customers – You'll be the primary point of contact for order processing, delivery updates and general order-related enquiries.
• Third-party suppliers and logistics providers – You'll coordinate shipments, delivery schedules and operational matters to ensure smooth order execution.

Skills/Experience

This is what you'll need to be successful in this role

• You have experience supporting customer orders, sales operations or order management in a customer-focused environment.
• You have worked with ERP systems such as Microsoft Dynamics AX, SAP, Oracle or similar platforms, and are comfortable learning new business systems.
• You are confident using CRM systems to manage customer information and order activities. Experience with Microsoft Dynamics 365 is an advantage.
• You have experience coordinating with multiple stakeholders, including Sales, Supply Chain, Logistics and Finance, to deliver successful customer outcomes.
• You are highly organised and able to manage multiple priorities while maintaining a high level of accuracy.
• You communicate clearly and professionally with customers, colleagues and external partners, both verbally and in writing.
• You enjoy solving problems, taking ownership and following through to resolution.
• You are customer-focused and committed to delivering a positive customer experience.
• You are comfortable working independently while collaborating effectively as part of a regional team.
• You are proficient in Microsoft Office applications, particularly Excel, and are confident working with operational data and reports.
• Experience supporting B2B customers, manufacturing, industrial or distribution businesses would be advantageous but is not essential.
• A Diploma or Degree in Business, Supply Chain, Logistics, Engineering or a related discipline is beneficial; however, we also welcome applications from candidates with relevant experience and a strong track record of success.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.