Director, IT Service Delivery

Our client in the logistics industry is looking for an experienced and strategic Director, IT Service Delivery to lead their regional IT support organization across the Asia-Pacific region. In this role, you'll drive operational excellence, enhance the end-user experience, and build strong partnerships with both internal and external stakeholders. You'll lead high-performing teams, oversee large-scale technology initiatives, and help shape the future of IT service delivery in a fast-paced, customer-focused environment.

What You'll Do

• Lead IT service delivery operations across multiple APAC countries, ensuring high-quality, reliable, and customer-focused service delivery.
• Develop and execute regional IT support strategies aligned with business and global technology objectives.
• Oversee service desk, incident management, problem management, workplace technology, and end-user support functions.
• Drive continuous improvement initiatives through automation, AI, process optimization, and service modernization.
• Partner with business leaders, customers, and technology teams to understand business needs and deliver effective technology solutions.
• Support business development activities by providing technical expertise, solution design, cost estimates, and IT input for customer proposals and contracts.
• Govern large-scale IT projects, ensuring successful delivery within scope, budget, and timeline.
• Manage strategic vendor relationships and outsourced service providers to achieve service excellence.
• Lead executive response during major incidents and ensure effective communication throughout service recovery.
• Establish performance metrics, service governance, and continuous improvement programs to enhance operational efficiency and customer satisfaction.
• Build, coach, and develop a high-performing regional team while fostering a culture of collaboration, accountability, and innovation.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline (MBA is an advantage).
• Significant leadership experience in IT service management, client support, or technology operations within a large, complex organization.
• Proven experience leading regional or multi-country IT support teams across the APAC region.
• Strong knowledge of IT Service Management (ITSM), incident and problem management, and end-user computing services.
• Experience delivering enterprise technology projects and managing cross-functional initiatives.
• Knowledge of enterprise platforms such as SAP, Oracle, Blue Yonder, Warehouse Management Systems (WMS), or Order Management Systems (OMS).
• Financial management and budgeting experience, with the ability to balance operational performance and cost efficiency.
• Excellent communication, stakeholder management, and executive presentation skills.
• Strong commercial awareness with the ability to influence senior leaders, customers, and external partners.
• A strategic mindset combined with a hands-on approach to delivering operational excellence.

Good to have

• ITIL certification
• PMP or PRINCE2 certification
• Cloud or IT Service Management certifications
• Experience within logistics, supply chain, warehousing, transportation, or distribution industries

Interested candidates may apply through the application system or send it to ***email_hidden***. Shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Ho Ji Keat, Joey

EA Licence No: 11C5502

EA Registration No. R1983255