Analyst, Operations and Admin Support (Job ID: 10077530)

Job Responsibilities:

• Support divisional operations by ensuring smooth coordination across Front Office, Operations, HR, IT, Finance, and external vendors.

• Improve administrative practices to enhance efficiency and reduce dependencies and repeat queries.

• Contribute to sustainable development through continuous learning, system knowledge sharing, and adoption of best administrative practices.

• Maintain accurate financial records, transaction logs, and system entries to ensure data integrity and audit readiness.

• Ensure timely and accurate processing of financial‑related transactions, including e‑Approvals, e‑Payments, and system submissions, in accordance with internal policies and controls.

• Prepare, submit, and verify ePayments and financial transactions for JCBDA and JCBDA SG, covering staff‑related, vendor, transport, travel, and operational expenses.

• Perform 4‑eyes checks on payments, approvals, G&H (GEM), NEXTBUY, eBizTrip, and related submissions to ensure accuracy, completeness, and policy compliance.

• Support monthly, quarterly, and annual financial reporting, reconciliations, fee reviews, and transaction tracking activities.

• Ensure customer‑related data and account documentation are accurate, complete, and kept up to date to support smooth business operations and compliance requirements.

• Provide high‑quality internal customer support to business units, management, and stakeholders by delivering timely, accurate, and reliable administrative and operational assistance.

• Provide close support for administrative, system, travel, payment, and operational enquiries, resolving issues efficiently and professionally.

• Maintain strong working relationships with key internal and external stakeholders through effective communication and coordination.

• Work closely with Operations and relevant teams to ensure smooth processing of customer‑related transactions and day‑to‑day business activities.

• Support expatriates, new joiners, and internal stakeholders by facilitating smooth onboarding, transfers, and ongoing operational needs.

• Provide support to colleagues, where applicable, to ensure consistent service standards and effective stakeholder engagement.

• Support staff lifecycle management activities, including onboarding, transfers, resignations, expatriate coordination, and system and access provisioning.

• Foster strong teamwork and cross‑functional collaboration through clear communication, cooperation, and a supportive working approach.

• Participate actively in training, eLearning, and continuous development initiatives, applying learning outcomes to enhance work quality, efficiency, and service standards.

• To meet the organization’s expectations for productivity, quality and goal accomplishment

• Always comply with internal rules and guidelines as well as with external laws and regulations pertaining to proper conduct of banking business

• Ensure compliance with relevant regulations and limits.

• Support departmental initiatives by ensuring efficient administrative and control processes that contribute to service quality and effective business delivery.

• Maintain proper documentation, records, and system data across internal platforms (including RWS, IAMS, NEXTBUY, and related systems) to support audit, compliance, and governance requirements.

• Ensure financial and entertainment‑related expenses are processed in accordance with approved budgets, internal policies, and regulatory guidelines, with appropriate supporting documentation.

• Adhere strictly to internal rules, policies, and procedures, as well as applicable external laws and regulations governing banking operations and professional conduct.

• Coordinate daily, monthly, quarterly, semi‑annual, and annual reporting requirements, ensuring timeliness, accuracy, completeness, and data integrity.

• Provide IT and ad‑hoc administrative support, including system issue troubleshooting, asset control, records management, and workflow coordination.

• Continuously seek opportunities to improve workflow efficiency, productivity, and quality of output in line with organisational expectations.

• Support BSU in the processing and approval of fixed deposit placements and loan transactions, including administrative handling of credit-related instructions with Agent Offices for transactions booked in Singapore.

• Degree holders with no experience but with equivalent internships in the same industry or similar industry can be considered.

• Diploma holders with at least 2 years of working experience in the same industry or similar industry may also be considered.

• Strong administrative, organisational, and coordination skills with the ability to manage multiple tasks efficiently and meet deadlines.

• Excellent interpersonal and communication skills, with the ability to interact professionally and courteously with internal and external stakeholders.

• Effective stakeholder management skills, enabling collaboration across departments and with vendors and service providers.

• High attention to detail with strong control, accuracy, and compliance awareness.

• Sound knowledge of banking operations, internal systems, and administrative processes.

• Proactive, service‑oriented, and able to work independently while remaining a strong team player.

• Adaptable and responsive to changing organisational needs and stakeholder demands.

• Good time‑management skills with the ability to prioritise workload effectively.

• Proficient in Microsoft Office applications.

  We regret to inform that only shortlisted applicants will be notified.

  (Job ID: 10077530)