Field Service Technician

Job Summary

We are seeking a skilled and customer-focused Field Service Technician to provide on-site IT assistance and support by diagnosing and resolving hardware, software, and network issues for clients.

Responsibilities

• Provide second-level technical support to customers using remote tools or on-site visits to resolve IT issues.
• Troubleshoot and repair desktops, laptops, printers, monitors, and other IT equipment to restore functionality.
• Record detailed information on issues, solutions, and updates accurately in the ticketing system.
• Build and maintain positive working relationships with customers to ensure satisfaction and trust.
• Participate in after-hours support rotation as needed to maintain service availability.
• Adapt to new technologies and processes by actively learning and applying new skills during training.