Senior Associate (Commercial Excellence)

We are seeking a highly meticulous, independent, and adaptable candidate to join our team. In this role, you will be responsible for the daily execution and end-to-end processing of various fees, maintaining critical vendor agreements, and ensuring flawless data accuracy. The ideal candidate possesses a sharp eye for spotting data discrepancies, communicates effectively with cross-functional stakeholders, and demonstrates great problem-solving flexibility when handling daily billing issues and supporting team projects.

Key Responsibilities

1. Daily Fee & Agreement Management

• Accurately process and log different types of operational fees, including Processing, Listing, and Refund fees, ensuring alignment with company guidelines.
• Update and maintain vendor agreements and rates in the system, ensuring all billing terms are accurately reflected.
• Track fee structures and implement updates promptly as agreements change.
• Perform routine reconciliations to flag discrepancies in financial data and billing amounts.
• Investigate the root causes of daily billing mismatches and work to resolve them efficiently.
• Generate comprehensive operational and billing reports as required by the team.

2. Stakeholder Communication & Problem Solving

• Serve as a reliable point of contact for external vendors and internal departments regarding routine billing inquiries.
• Liaise professionally with cross-functional teams to resolve day-to-day issues and bottlenecks.
• Provide practical, effective solutions based on the specific context of the billing issue at hand.

3. Documentation & Compliance

• Ensure strict organization, security, and safekeeping of all financial documents, contracts, and billing records.
• Maintain structured and easily accessible digital archives to support audit readiness and team continuity.
• Provide operational assistance and contribute day-to-day billing insights to support departmental projects.
• Proactively follow up with internal and external stakeholders to ensure the timely submission of required onboarding and billing documents.

• Minimum Diploma (in any discipline)
• At least 2 years of experience in billing, revenue operations, financial data management, or a similar operational role.
• Strong proficiency in Excel/Google Sheets and billing software (e.g., SAP), with a proven track record of handling confidential documentation securely.
• Organized and methodical approach to data verification and paperwork.
• Able to meet deadlines and manage time efficiently while handling multiple tasks.
• Proven ability to remain flexible and successfully pivot between repetitive daily operations and ad-hoc tasks.
• Taking reliable ownership of assigned tasks
• Strong verbal and written communication skills for managing routine relationships with external vendors and internal teams.
• Trustworthy, dependable, and able to collaborate effectively within a team environment.

Skills

not applicable