Commercial Intern

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The Intern will support key commercial functions including Financial Product, Marketing, and Client Experience (CX). This role is suited for individuals who are detail-oriented, proactive, and eager to learn how a digital SME lender operates across the full lending lifecycle. Scope may shift based on business needs, offering broad exposure across teams.

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What you will do

Marketing Support (Key Focus for now)

• Develop simple marketing content for website, social media, newsletters, and client outreach.
• Assist in executing marketing initiatives such as referral programmes, product awareness campaigns, and client engagement efforts.
• Coordinate creative production (e.g., testimonial videos, design briefs, visual assets) with internal teams and external vendors.
• Track marketing KPIs including lead sources, engagement metrics, and campaign performance via HubSpot and Google Sheets.
• Support marketing operations using tools such as HubSpot, Canva, and ActivePieces.
• Collaborate with the team on product marketing, including preparing materials, coordinating campaigns, and supporting channel effectiveness initiatives.

Financial Product Support (Key Focus for now)

• Conduct market scans, competitor benchmarking, and feature analysis.
• Support development of digital onboarding flows, product documents, SOP updates, and change-log maintenance.
• Assist in preparing product performance dashboards and internal data summaries.

Client Experience (CX) Support

• Track and organise customer inquiries, feedback, and follow-up actions.
• Enhance FAQs, communication templates, and knowledge base materials.
• Assist CX team with documentation checks and case coordination.

Other Responsibilities (Operations & Partnerships)

• Support onboarding document checks, verification tasks, and basic TAT tracking when needed.
• Assist in refining operational workflows and identifying potential automation opportunities.
• Help coordinate across Ops, Sales, Product, and CX for day-to-day tasks.
• Provide ad-hoc support for partnership-related or other commercial initiatives.

Requirements

What we are looking for

• Pursuing a diploma or degree in Business, Finance, Marketing, or a related field.
• Strong organisational skills with sharp attention to detail.
• Comfortable with spreadsheets and basic data tools.
• Clear communication skills and ability to collaborate across teams.
• Proactive, adaptable, and willing to take ownership of tasks.

What you will learn

• End-to-end SME lending processes: acquisition → onboarding → disbursement → servicing.
• How fintech lending products are designed, priced, governed, and improved.
• Practical experience in marketing operations and customer lifecycle management.
• Exposure to CX best practices, automation, and cross-functional collaboration.

Benefits

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