Service Coordinator / Operations Executive (Air-Conditioning & Mechanical Ventilation - ACMV)

Job Summary

We are seeking a proactive and organized professional to coordinate daily ACMV service and project operations, ensuring efficient scheduling, client and technician liaison, and timely completion of jobs from start to finish.

Responsibilities

• Coordinate daily air-conditioning servicing, maintenance, and installation schedules to optimize workflow and resource allocation
• Liaise effectively with clients, technicians, and subcontractors to ensure smooth execution of service and installation works
• Respond promptly to customer enquiries, service requests, and complaints to maintain high customer satisfaction
• Prepare and issue accurate service reports, quotations, invoices, and related documentation to support operational transparency
• Conduct site visits to assess technical issues, discuss requirements, and engage with clients for project clarity (if required)
• Coordinate procurement of materials, spare parts, and equipment to maintain uninterrupted service operations
• Monitor and maintain inventory levels of spare parts and consumables to prevent shortages and delays
• Track work progress and ensure timely completion of service jobs according to schedule and quality standards
• Maintain accurate service records, job schedules, and operational documentation for effective reporting and compliance
• Provide general administrative and operational support to the service team to enhance overall efficiency
• Perform other ad-hoc duties as assigned to support team and project needs

Preferred competencies and qualifications

• Diploma, Higher NITEC, NITEC, or equivalent qualification
• Experience in air-conditioning, mechanical and electrical (M&E), or facilities management sectors
• Basic technical knowledge of air-conditioning and mechanical ventilation (ACMV) systems
• Proficient in Microsoft Office applications including Word, Excel, and Outlook
• Strong organizational and communication skills with the ability to manage multiple tasks efficiently
• Ability to work independently in a fast-paced environment
• Ability to communicate in both English and Mandarin to liaise with Mandarin-speaking clients and technicians