Customer Success Engineer (PIC, Critical Facilities)

Customer Success Engineer (PIC, Critical Facilities)

Employment Type: Full-Time

Work Schedule: Monday to Friday, Office Hours

Work Area: Singapore (North-East / East Region)

About the Role

We are looking for a customer-focused Customer Success Engineer to serve as the key liaison between customers and internal operational teams within a critical infrastructure environment. This role is responsible for ensuring high-quality service delivery, managing customer relationships, coordinating issue resolution, and providing clear communication between all stakeholders.

The successful candidate will combine strong customer management skills with a solid technical understanding of building services and critical facility operations. A significant portion of the role involves direct customer engagement, requiring excellent communication, coordination, and problem-solving abilities.

Key Responsibilities

• Act as the primary point of contact for customers, ensuring a positive service experience.
• Build and maintain strong relationships with customers and internal stakeholders.
• Coordinate and manage customer requests, incidents, service issues, and escalations through to resolution.
• Facilitate communication between customers, operations teams, engineering teams, and service providers.

Requirements

• Diploma or Degree in Business Management, Engineering, Facilities Management, Building Services, Information Technology, or a related field.
• Experience in a customer-facing service delivery, technical operations, or critical facilities environment.
• Experience managing customer relationships, service performance, and issue resolution.
• Exposure to SLA-driven environments and incident management processes.
• Experience within mission-critical operations or infrastructure environments is advantageous.