Workplace Services Executive/ Lead (Client-Facing, Facilities Mgt, 6.5K)

Workplace Services Executive/ Lead (Client-Facing, Facilities Mgt, 6.5K)

2 headcounts: corporate office environment / Data Centre.

Work Schedule

• Standard office hours, Monday to Friday
• 40 hours per week

Position Overview

We are seeking an experienced Workplace/ Facilities Management Personnel to oversee and lead day-to-day facilities operations within a corporate office environment. This role is responsible for ensuring operational excellence, workplace experience, vendor management, compliance, and stakeholder engagement. The successful candidate will play a key role in maintaining a safe, efficient, and high-performing workplace while delivering exceptional service to senior leadership and employees.

Key Responsibilities

• Lead and manage all aspects of facilities operations for a corporate office environment/ Data Centre.
• Ensure workplace services are delivered efficiently, safely, and in compliance with company policies and regulatory requirements.
• Manage and oversee facility maintenance programs, repairs, office infrastructure, and workplace services.
• Supervise and develop a team of facilities personnel, providing leadership, coaching, and performance management.
• Manage third-party vendors, service providers, and contractors to ensure quality service delivery and contract compliance.
• Monitor facilities budgets, operating expenses, and procurement activities to achieve cost-effective operations.
• Build and maintain strong relationships with internal stakeholders, including office leadership, department heads, and regional teams.
• Serve as the primary point of contact for workplace-related matters and provide high-quality client-facing support.
• Drive continuous improvement initiatives to enhance workplace experience, operational efficiency, and service standards.
• Ensure business continuity, emergency preparedness, health & safety compliance, and risk management protocols are effectively implemented.
• Support workplace projects, office reconfigurations, space planning, and future workplace transformation initiatives.

Requirements

Education & Professional Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related discipline.
• Professional certifications such as FMP (Facility Management Professional) or CFM (Certified Facility Manager) are preferred but not mandatory.

Experience

• 5–12 years of relevant facilities management experience.
• Experience managing facilities within a corporate office/ Data Centre environment.
• Experience supervising small teams (approximately 2–8 employees).
• Strong client-facing and service-oriented approach with the ability to balance operational and stakeholder management responsibilities.

Skills & Competencies

• Exceptional stakeholder management skills, including regular engagement with senior leadership and C-suite executives.
• Good leadership, team management, and interpersonal skills.
• Excellent communication and relationship-building capabilities.
• Sound understanding of workplace health & safety, compliance, and risk management.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong problem-solving and decision-making skills.