End User Technology Support Specialist

Our client is a well-established, premier global investment management firm with a strong international presence spanning over 20 countries. Known for delivering sophisticated, research-driven investment strategies, they serve a diverse portfolio of institutional, private, and individual clients worldwide. They foster an innovation-led culture backed by an integrated global technology platform, offering a highly collaborative environment where technology directly empowers business success.

Operating in a dynamic, high-touch corporate environment, you will join an agile global technology support service unit, serving as the critical Level II interface between the business users and the wider IT ecosystem.

• Diagnose, troubleshoot, and resolve complex issues across Windows 11 environments, virtual machines (VDI/Citrix), macOS, mobile operating systems (iOS/Android), and enterprise communication setups (IP telephony, Zoom, Slack).
• Execute local hands-on hardware interventions, including PC/laptop provisioning, system deployment, and workspace moves/adds/changes. Assist with fundamental network and server room maintenance.
• Log, track, and manage service requests via enterprise ticketing platforms (such as ServiceNow). Collaborate with global internal engineering teams and external vendors to escalate and resolve complex technical bottlenecks.
• Partner closely with high-profile business units and front-office stakeholders to understand evolving technical requirements, provide tailored technology recommendations, and conduct user awareness sessions or training.
• Act as the local technology advocate and liaison, keeping regional management and international IT support structures aligned on ongoing technical trends and critical office requirements.

skills and experience required:

• Degree or diploma in Computer Science, Information Technology, Engineering, or a related technical discipline.
• Solid, demonstrable experience in desktop support, end-user computing, or service desk environments. Deep familiarity with Windows 11, Active Directory, MS Intune, Office 365, and file/folder permissions (DFS, shares) is required.
• Exceptional communication and interpersonal skills. You possess the professional maturity, diplomacy, and confidence required to support senior executives and front-office stakeholders directly.
• Prior experience supporting front-office financial services, trading floors, or specialized market data applications (e.g., Bloomberg, FactSet) will be highly regarded. Experience in leading minor IT project rollouts or conducting technical training is a strong plus.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at ***email_hidden*** (EA: 94C3609 /R23111951)