Software Engineer (Java, Splunk, Geneos, Healthcare, Zabbix, Control-M, Azure, ServiceNow, RHEL)

Responsibilities

• Provide L2/L3 production support for mission-critical enterprise applications, ensuring high availability and operational stability.
• Monitor application and infrastructure health using Splunk, Geneos, Zabbix, and other monitoring tools to proactively identify and resolve issues.
• Investigate and resolve production incidents through log analysis, SQL troubleshooting, and Linux/Unix diagnostics while meeting SLA commitments.
• Perform root cause analysis for recurring production issues and implement preventive solutions to improve system reliability.
• Execute application deployments, release activities, configuration changes, and post-deployment validations across multiple environments.
• Support and maintain batch processing workflows using Control-M and Automic, ensuring successful job execution.
• Develop and maintain Shell/Bash scripts to automate operational and deployment tasks.
• Analyze and troubleshoot application, middleware, and database issues using Java, SQL, Oracle, and MySQL.
• Support Linux (RHEL) environments, including server operations, log analysis, and environment maintenance.
• Monitor APIs, application logs, and Log Analytics dashboards to ensure optimal system performance and observability.
• Manage secure file transfer processes using FTP and SFTP and troubleshoot integration-related issues.
• Perform SSL certificate renewals and support secure production environments.
• Collaborate with development, infrastructure, DevOps, and business teams to ensure smooth production operations and successful releases.
• Create and maintain technical documentation, SOPs, runbooks, and knowledge base articles.
• Participate in on-call support, production maintenance, and continuous service improvement initiatives.

Requirements

• 8+ years of experience in Application Production Support or Application Reliability Engineering.
• Hands-on experience in supporting applications within Healthcare domains.
• Strong hands-on experience with Java Development, Application support, and code analysis.
• Good experience working in Linux, and RHEL environments.
• Strong expertise in SQL, including troubleshooting, performance analysis, and data validation.
• Experience working with Oracle and MySQL databases.
• Hands-on experience with Splunk, Geneos, and Zabbix for application monitoring and observability.
• Experience supporting production deployments and release management activities.
• Hands-on experience in Control-M batch scheduling and exposure to Automic.
• Experience with Git, Azure, and Azure DevOps.
• Working knowledge of Shell scripting and Bash scripting.
• Experience managing FTP and SFTP file transfers.
• Good understanding of application monitoring, observability, and Log Analytics.
• Experience with SSL certificate management and production environment maintenance.
• Familiarity with ServiceNow and ITIL processes, including Incident, Problem, and Change Management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills with the ability to work effectively in a fast-paced production support environment.