IT Solution Analyst

DHL

Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
Responsible for data extractions for Power BI usage.
Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
Responsible for creating and maintaining technical documentations throughout the project lifecycle.
Ensure service requests and incidents are resolved within SLAs.
Perform study and implementation of new IT solutions to the business in a timely and quality manner.
Provide guidance on other team member on newly implemented solution.
Manage projects as assigned from time to time.
Participate in the testing, training, implementation and post-implementation support for the projects.
Investigate and resolve technical issues encounter by users.
Work with IT vendors for application maintenance and technical services.
Ad hoc duties assigned by Senior Manager.

Bachelor’s degree in Computer Studies, Information Technology or equivalent.
3 to 5 years of experience in Integrations and digitalization project.
Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.).
Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
Excellent in SQL command, data analysis and database design.
Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems.
Good understanding of the Software Development Lifecycle (SDLC) and Project Management.
Strong analytical skills, problem-solving skills and communications skills.
Effective communication skills / interpersonal understanding.
Fluent in English (verbal and written).