IT Projects Executive

Responsibilities

1. Project & Delivery Support

• Assist in RFQ/RFI responses by contributing to IT solution inputs and proposal materials
• Support execution of IT projects, including testing, deployment, and post-go-live activities
• Track project tasks, risks, and issues to ensure timely delivery

2. Integration & Solution Support

• Support implementation and validation of integrations (API/EDI, data mapping)
• Assist in preparing basic solution designs and documentation
• Support troubleshooting of integration-related issues

3. Documentation & Governance

• Maintain complete and up-to-date project and technical documentation
• Ensure compliance with IT standards and processes

4. Stakeholder Coordination

• Coordinate with internal teams (IT, WMS, operations) and customer stakeholders
• Support requirement gathering and documentation (BRD-lite / functional specs)
• Ensure timely communication and follow-ups on action items

6. Continuous Improvement

• Contribute to process improvements and small digitalisation initiatives
• Support reporting and dashboard development (e.g., Power BI)

7. WMS Application Support

• Provide first-level support for WMS-related incidents and service requests
• Perform data validation and support issue resolution with internal teams/vendors
• Assist with user queries, system usage, and post-implementation support
• Ad hoc duties assigned by Senior Manager

Requirements

• Diploma/Bachelor’s degree in Computer Studies, Information Technology or equivalent

• Fluent in English (verbal and written)

• 1–3 years of experience in IT project support, systems support, or business analysis

• Exposure to project delivery or integration environments preferred

• Basic knowledge of integration technologies (API, EDI, data mapping)

• Working knowledge of SQL, data analysis, and reporting tools (e.g., Power BI)

• Exposure to WMS/TMS/ERP systems and business processes

• Understanding of SDLC and project delivery lifecycle

• Strong coordination and communication skills

• Good problem-solving and analytical ability

• Organized and able to manage multiple tasks effectively

• Customer-focused with a proactive learning mindset