Production Support

Primary Skill UnixSQL

Secondary Skill Avaloq

1 JobGroup Overview

Member of the Production Service team to support systems used by International Wealth Management Division IWM

Engage in incident problem and change management for IWM systems

Ensure requests from fronttoback users supporting IWM business are dealt with effectively and efficiently

Identify cause of system issues and provide remedyworkaround for affected users as well as to escalate the problem to vendor development team

Excellent communication skills at all levels with the ability to present information in a professional and mature manner

Good knowledge of Avaloq Banking System is a plus

2 Responsibilities

Provide daily application support and system support to IWM business on shift 7am 4pm 9am 6pm on call support and manning the IWM IT Helpdesk

Maintain high performance and availability of production environment

Monitor critical components of the system and troubleshoot problem areas

Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken

Coordinate with infrastructure team development team and vendors on system upgrade release management and change implementation

Manage and keep track of production issues follow up incident postmortem to mitigate root cause

Work closely with development team members to provide UAT support and handle production rollout for both BAU changes and projects

Work closely with regional IT teams cross IT BUs to maintain effective upstream downstream processing

Participate in business continuity planning and exercises

Participatesupport in regional andor global projects

3 Requirements indicate mandatory orand preferred Education Required

University graduate with minimum 3 years of application support experience in application support role in banking environment financial institution

Experience in supporting Wealth Management system Order Management system Execution Management System

Hands on experience in Oracle 19c MSSQL UNIX and Windows operating environments

Ability to multitask and prioritize under pressure

Excellent analytical and problemsolving skills

Willing to learn and able to adapt to different technologies

Selfmotivated responsible and reliable team player

Hands on experience in either Avaloq MarginMan or AWS

Strong experience of working with Unix based applications ability to write scripts and work on automation

Experience with job scheduling systems ideally Autosys

Preferred

Completed Avaloq Certification training

ITIL v3 or similar qualifications

Knowledge of market data and financial models will be advantage

Practical understanding of FIX protocol

Understanding on cloud operations microservices pythonperl and excel skill

Communicates well across all levels

Demonstrate basic financial understanding in FXMMEquityDerivatives and associated front to back operational workflow