Student Care Manager [CCP-Student Care Manager]

Company Overview

The client operates a student care centre focused on providing a safe, nurturing, and engaging environment that supports student development through quality programmes and strong parent and staff partnerships.

Job Summary

The Student Care Manager oversees daily centre operations, leads staff, ensures regulatory compliance, manages parent relationships, and drives business growth to maintain high service standards.

Responsibilities

• Manage daily operations of the student care centre to ensure smooth routines for arrival, dismissal, meals, homework, and enrichment activities
• Maintain a safe, clean, and conducive learning environment aligned with regulatory and safety standards
• Deploy sufficient teaching and support staff daily to meet operational needs and promptly resolve operational issues and emergencies
• Recruit, train, coach, and supervise teachers and support staff to enhance team performance and maintain positive morale
• Conduct staff orientation, prepare work schedules and duty rosters, and monitor attendance, punctuality, and performance
• Monitor students’ academic progress, behaviour, and well-being by collaborating with teachers to provide individual support and ensure quality homework supervision
• Address student behavioural concerns professionally and develop programmes that promote holistic student development
• Build and maintain strong relationships with parents by handling enquiries, feedback, and complaints professionally and providing regular student progress updates
• Ensure compliance with MSF regulations and licensing requirements by maintaining accurate student and staff records and preparing for audits and inspections
• Implement centre policies and standard operating procedures to uphold quality assurance and workplace safety standards
• Plan and coordinate holiday programmes, enrichment activities, and centre events that are engaging, educational, and age-appropriate, including liaising with external vendors
• Oversee student enrolment, withdrawals, attendance records, daily reports, and maintain proper documentation and filing systems
• Monitor inventory of teaching materials and supplies, coordinate maintenance and procurement needs
• Manage centre budget and operational expenses, ensure timely fee collection and payment follow-up, assist in financial reporting, and control petty cash and purchasing within approved limits
• Support business development initiatives by conducting centre tours, participating in marketing and community outreach, developing strategies to improve student retention, and identifying growth opportunities

Required competencies and certifications

• Diploma or Degree in Early Childhood Education, Education, Child Psychology, Business Management, or related disciplines
• Minimum 3–5 years of experience in a Student Care Centre or Education Industry
• At least 2 years of supervisory or managerial experience managing teachers and daily centre operations

Preferred competencies and qualifications

• Knowledge of MSF Student Care Centre guidelines
• Proficiency in Microsoft Office applications

Other Information

Working Hours

• Monday to Friday (5-day work week)
• Availability to support occasional centre events or school holiday programmes

Benefits

• Competitive salary
• Performance bonus (subject to company performance)
• Annual leave
• Medical benefits
• Professional development and training opportunities
• Career progression opportunities