Senior Service Engineer

Job Summary

Provide expert after-sales technical support and lead engineering projects to ensure efficient service delivery. Manage client relationships and mentor junior staff while maintaining thorough documentation aligned with industry standards.

Responsibilities

• Deliver after-sales maintenance and technical solutions to optimize product performance and ensure uninterrupted workflow
• Lead engineering projects from initial concept to completion by coordinating with cross-functional teams to improve service outcomes
• Manage client relationships by promptly addressing technical issues and ensuring service requirements are fulfilled
• Mentor junior engineers and technicians to foster professional growth and ensure compliance with company policies
• Document service processes accurately to maintain compliance with industry standards and support continuous improvement

Preferred competencies and qualifications

• Education: A minimum advanced Diploma in Mechatronic or a related field is typically required
• Experience: A minimum of 5 years of experience in a service engineering role, with a proven track record of delivering high-quality service solutions
• Technical Skills: Strong troubleshooting and problem-solving abilities, with a solid understanding of engineering principles
• Leadership: Excellent leadership and team management skills to guide junior staff and manage projects effectively
• Communication: Exceptional communication skills for effective client management and collaboration with team members
• Adaptability: Ability to work well under pressure and meet deadlines while maintaining high-quality standards