Mgr, Operations

Key Responsibilities

• Drive operational excellence, continuous improvement, and procedural compliance with safety as the top priority.

• Ensure efficient workflow, optimal manpower utilization, and effective allocation of resources to minimize operational disruptions.

• Oversee maintenance activities on aircraft, engines, avionics, and components in compliance with company procedures, customer requirements, and regulatory standards (EASA, FAA, CAAS, and other applicable authorities).

• Promote and support Workplace Health, Safety, Environmental programs, and Aviation Safety Management System (SMS) initiatives.

• Review safety trends, audit findings, and corrective action requests; implement corrective and preventive actions to address operational risks.

• Conduct risk assessments and provide operational inputs for tenders, projects, budgeting, and project acceptance decisions.

• Develop annual departmental budgets, workforce plans, and resource forecasts.

• Provide technical estimates, labor hours, and material requirements to support customer quotations and project planning.

• Serve as the primary liaison with customers, addressing operational concerns, project status, and invoice-related matters.

• Lead and manage maintenance teams, including recruitment, performance management, employee development, workforce planning, attendance monitoring, and disciplinary processes.

• Identify training requirements and support workforce competency, certification, and succession planning.

• Coordinate cross-functional activities between Operations, Planning, Scheduling, Engineering, Quality, Materials, and Production Control to ensure project timelines and customer commitments are achieved.

• Provide leadership and guidance to Project Managers, Maintenance Supervisors, and Aircraft Coordinators to meet budget, quality, and delivery targets.

• Lead daily production meetings, project briefings, and performance reviews to drive operational efficiency.

• Ensure availability of parts, materials, tooling, and equipment to support maintenance schedules and operational requirements.

• Review and approve Defect Approval Forms (DAFs), work packages, and maintenance documentation for accuracy, completeness, and regulatory compliance.

• Ensure accurate recording of maintenance work for timely customer billing and warranty claim support.

• Foster a culture of continuous improvement, employee engagement, operational efficiency, and customer satisfaction.

• Represent the department at recruitment events and build partnerships with educational institutions, military organizations, and industry stakeholders.Act on behalf of the Director, Operations when required.

As our ideal candidate,

• Degree or Master's Degree in Mechanical Engineering, Electrical Engineering, or a related discipline.

• Minimum 15 years of experience in aircraft heavy maintenance and/or line maintenance.

• Minimum 5 years of leadership, supervisory, or management experience within aircraft maintenance operations.

• Strong knowledge of EASA, FAA, CAAS, and other applicable aviation regulatory requirements.

• Proven ability to lead teams, manage multiple projects, and drive operational performance.

• Strong analytical, planning, organizational, budgeting, and problem-solving skills.Excellent stakeholder management, communication, negotiation, and presentation skills.

• Experience in workforce development, recruitment, coaching, and performance management.

• Commercial awareness with the ability to interpret financial reports, manage budgets, and achieve operational objectives.