Logistics Supervisor
SILVER SOLO PTE. LTD.
Hub & Operations Management
- Parcel Sorting: Oversee the intake and sorting of linehaul inbound parcels for daily dispatch.
- Space Optimization: Manage warehouse layouts, staging areas, and inventory tracking to ensure swift processing.
- Loading Execution: Ensure packages are organized and loaded onto delivery vehicles logically based on delivery routes.‘ Fleet & Driver Supervision
- Route Assignments: Assign delivery zones and delegate daily workloads to sorting staff and drivers based on headcount and volume.
- Customer Resolution: Handle escalated delivery issues, missing parcels, or damaged goods.
- Driver Behavior: Promote a high standard of professional driving behavior, customer service, and presentation.
- Safety & Security: Ensure compliance with all workplace safety policies and standard operating procedures (SOPs) at the depot. Performance Monitoring
- KPI Reporting: Track daily performance dashboards and report on-time-in-full (OTIF) metrics.
Performance Tracking: Monitor driver KPIs, on-time delivery rates, and mileage to ensure SLAs (Service Level Agreements) are met.
Driver Training: Coordinate the training of new drivers, conduct on-road riding evaluations, and provide safety refresher courses.
Customer Service & Compliance
Problem Solving: Manage contingencies—such as manpower shortages, extreme weather, or vehicle breakdowns—by rearranging tasks to minimize productivity impacts.
