Manager(PG Engagement&Student Success, Shared Services)(8-mth contract), LKCSB

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Lee Kong Chian School of Business (LKCSB).
• Develop the pilot framework, selection logic, engagement categories, tracker and success measures.
• Coordinate inputs from programme teams, Careers, faculty and student leaders.
• Plan targeted engagement for the Top 30% student segment, including relevant pre-experience students who would benefit from earlier student-success touchpoints.
• Match identified students to leadership, networking, career, mentoring or visibility opportunities.
• Work with the L4 staff member to execute student engagement events, including logistics, invitations, attendance tracking, records and follow-up.
• Maintain engagement records and prepare concise updates for L7 review and management reporting.
• Prepare student profiles and handover notes for selected students before graduation to support follow-up by alumni matters staff.
• Any other duties as assigned.

QUALIFICATIONS

• Degree qualification preferred with 5 to 7 years' relevant experience in student engagement, events management, programme management, project implementation or stakeholder coordination.
• Higher education experience would be advantageous.
• Strong planning, communication, documentation, tracking and follow-up skills.
• Able to coordinate across multiple stakeholders and manage project timelines independently.
• Comfortable with student engagement, event coordination, attendance tracking and management reporting.
• Able to work occasionally in the evenings and on weekends.
• Ability to communicate in Mandarin would be an advantage as the successful candidate will be required to communicate with Mandarin-speaking stakeholders.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University