CAFE MANAGER

We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth.

Responsibilities

· Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control

· Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards

· Create and maintain a positive and welcoming atmosphere for customers

· Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations

· Monitor and manage inventory levels, order supplies, and optimize stock control

· Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers

· Handle administrative tasks, including scheduling, budgeting, and financial reporting

· Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement

· Stay informed about industry trends, new products, and customer preferences

· Address customer complaints and feedback in a timely and effective manner

Qualifications

· Proven experience as a Cafe Manager or in a similar leadership role

· Strong leadership and organizational skills

· Excellent communication and interpersonal skills

· Customer-focused with a passion for delivering outstanding service

· Knowledge of coffee and beverage trends, as well as cafe menu development

· Proficiency in using point-of-sale systems another relevant technology

· Understanding of health and safety regulations in a cafe setting