System Analyst

Key Responsibilities

• Manage and direct the day-to-day operations of IT services;

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services;

• Manage change request, service request and production support issues and ensure service levels are met;

• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives

• Review post production issues and identify root cause and work with vendors on preventive measures;

• Plan, execute and support system implementation, software/hardware upgrades and security patches;

• Manage the verification of software patches and upgrades for applications;

• Measure, monitor and continuously improve performances of IT services;

What we are looking for

• Bachelor or higher degree in IT or equivalent

• At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments;

• Experience in incident management, problem management, release management, root cause analysis and deployment;

• Understand SDLC and experience working with business users, various IT teams and vendors;

• Knowledge of web languages (e.g. HTML/CSS, JavaScript);

• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);

• Positive attitude and able to work under pressure;

• Excellent technical troubleshooting skills;

• Self-driven, creative and team-oriented person with good interpersonal skills;

• Sound understanding of the technical aspects of systems integration in an environment with diverse technology;

• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;

• Possess strong information acquisition, analytical and problem solving skills;

• Good organization skills and able to work with minimal supervision in a rapidly changing environment;

• Certification or formal training in ITIL will be an added advantage