Application Support Engineer
HELIUS TECHNOLOGIES PTE. LTD.
- Minimum 2 years of working experience with Rest API services
- Minimum 2 years of working experience with React frameworks such as (Next/Nest.js)
- Minimum 3 years of working experience with microservices framework and containers
- Working experience with AWS Cloud
- Minimum 2 years of experience in application support, with a strong command of React.js, MSSQL database
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.
Responsibilities
- The Application Engineer performs Level 2 with expertise in Node.js, MSSQL, Windows systems, Cloud AWS services (EC2, ECS, S3, RDS, Cloudwatch etc.), and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization.
- As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
- Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently.
- By leveraging your expertise in Node.js, MSSQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime..
- Documentation of processes and troubleshooting steps will facilitate knowledge sharing, contributing to continuous improvement and ensuring seamless business operations.
- Oversight of various application support
- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
- Utilize SQL queries to analyze and troubleshoot issues in MSSQL databases performing data fixes and optimizations as necessary.
- Administer and support applications running on EC2 environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
Thanks,and Best Regards
KaranamVijaya Kiran
(EARegistration no: R1443178)
HP:+65 92333815
RecruitmentManager
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
