Public Relations Officer (HDB Home Improvement Programme - HIP)

Working Location: Pasir Ris

Job Responsibilities

• Serve as the primary point of contact for residents, handling project enquiries and public relations matters professionally.

• Receive, investigate and resolve residents' feedback, concerns and complaints in a timely manner.
• Coordinate with the site team to arrange rectification and maintenance works within residents' flats.
• Build and maintain positive relationships with residents to ensure smooth project implementation.
• Attend Construction Working Committee (CWC) meetings and provide administrative and meeting support.
• Prepare correspondence, maintain records and perform general administrative duties.
• Carry out any other duties assigned by the immediate superior.

Requirements

• Minimum GCE 'A' Level or equivalent.
• At least 2 years of relevant experience in customer service, public relations or resident liaison, preferably in the construction industry.
• Experience in HDB Home Improvement Programme (HIP) projects will be an advantage.
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Strong communication, interpersonal and conflict resolution skills.
• Pleasant personality with a customer-oriented approach.
• Able to work independently and as part of a team.

Working Hours

• Monday to Friday + Alternate Saturday (full-day)

Join our team and play an important role in fostering positive relationships between residents and the project team while supporting the successful delivery of HDB Home Improvement Programme (HIP) projects.