Customer Support Executive

Bio Lab has played a leading role in providing a broad range of products and services to

the life science research and clinical diagnostics markets over the past 30 years. We

focus on serving customers through the innovative and responsible application of

science and technology.

Bio Lab prides itself on its efficient customer service and technical service support.

We're established and dynamic, and looking for determined, innovative people to move

ahead together and help articulate and own our visions so we remain a forerunner in the

life science distribution industry.

Customer Support Executive(in-door)

Brief Job Description:

• Perform sales administration and provide support to the sales team.
• To be well versed with company products and services by having a good understanding of workflows supporting these products.
• Maintain a high level of customer care and satisfaction with good and professional communication skills.

Responsibilities:

• Handle a diverse range of daily sales administration duties such as sales enquiries, quotation, customer orders and reports.
• Manage customer orders through timely delivery and customer’s provided delivery schedule.
• Ensure accurate processing of orders.
• Communicate and coordinate with internal departments on shipping information.
• Provide support on freight forwarders quotations to regional distributors/customers.
• Inventory management - plan, monitor inventory level and allocate stocks.
• Liaise with suppliers to plan for shipment. Handle shipment discrepancies.
• Maintain good upkeeping of price lists, brochures and catalogs or other sales promotional materials and samples request.

Requirements:

• Possess Diploma or BSc with good command of English
• High level computer skills (especially MS Word and Excel)
• Independent personality with good communication skills. Able to work and interact well with both internal & external parties. Meticulous with paperwork.
• Must be a team player.

Benefits

5-daywork week. Medical and Insurance benefits.

A salary package commensurate with qualifications and experience will be offered to secure the right person for the above positions

Interested applicants are invited to email resume to ***email_hidden***

Please DO NOT email to any of our other email addresses.

(We regret that only short-listed candidates will benotified).