Assistant Manager, Operations and Governance Control (1 year contract)

PURPOSE

Reporting to the Head of Operations,this role supports the effective execution and oversight of Anti-FinancialCrime (AFC) controls within Life Operations. As part of the Line 1.5 function,the incumbent is responsible for conducting independent monitoring, controlassurance, and incident management activities, while providing structuredchallenge to first-line operations. The role works closely with Compliance,Risk, and business stakeholders to enhance control effectiveness, promoteregulatory compliance, and strengthen the overall risk management framework.

JOB SCOPE AND RESPONSIBILITIES

AFC Monitoring & Control Assurance

• Execute risk-based monitoring and QA reviews across onboarding, name screening, transaction monitoring alerts, and Enhanced Due Diligence processes.
• Identify control gaps and support remediation tracking.
• Escalate material issues and recurring deficiencies to management.

AML/CFT Control Implementation

• Support the development and maintenance of Anti-Money Laundering standard operating procedures.
• Ensure consistent control execution across operations.
• Validate control effectiveness with business teams.

MI Reporting

• Prepare and maintain AFC dashboards and MI reports
• Analyse data to identify trends, risks, and performance gaps
• Ensure data accuracy and completeness

Transaction Monitoring (TM)

• Support TM rule lifecycle (testing, validation, review)
• Monitor alert handling quality and timelines
• Assist in TM control enhancements.

AFC Incident Management

• Coordinate incident tracking, reporting, and follow-up
• Support investigation and root cause analysis
• Track remediation actions and closure

Governance & Stakeholder Coordination

• Liaise with Compliance, Risk, IT and Group Office
• Support audits and regulatory reviews

QUALIFICATIONS / EXPERIENCE

• 3–4 years in AML/CFT, Financial Crime, or Risk/Compliance
• Familiarity with TM, screening, or EDD processes

KNOWLEDGE, SKILLS & ABILITY

• Strong analytical and reporting capability
• Stakeholder management skills
• Attention to detail with strong risk mindset
• Delivers accurate and timely reporting in accordance with established requirements.
• Effectively executes monitoring activities and identifies potential control gaps or risks.
• Ensures timely investigation, follow-up, and closure of incidents.