Customer Service & Marketing Assistant (Front Desk)

Immediate Hiring | Near MRT | Career Growth | Attractive Staff Benefits

Location: Near MRT - Circle Line - Yellow

Employment Type: Full-Time

Join Kelly Oriental – Where People Grow Together

Kelly Oriental is one of Singapore's fast-growing premium wellness and aesthetic brands, with multiple outlets and exciting expansion plans.

We are looking for an energetic, customer-focused and creative individual who enjoys interacting with people, creating engaging social media content, and delivering excellent customer experiences.

If you are passionate about customer service, social media, marketing, and want to build a long-term career in a supportive and growing company, we would love to meet you.

Why Join Kelly Oriental?

Convenient location near MRT

Attractive salary with career progression opportunities

Opportunity to learn both Customer Service and Marketing

Exposure to digital marketing, content creation and branding

Continuous training and professional development

Immediate hiring available

Key Responsibilities

Customer Service

• Welcome customers with a warm, professional and friendly attitude
• Handle customer enquiries via phone, WhatsApp and social media
• Manage appointment bookings and follow-up reminders
• Provide excellent front desk and reception support
• Maintain outstanding customer service standards
• Assist customers with basic service enquiries

Marketing

• Create engaging social media content for Facebook, Instagram, Xiaohongshu, TikTok and other platforms
• Produce marketing videos including scripting, filming and editing
• Design marketing materials using Canva or similar software
• Coordinate influencer (KOL) collaborations and promotional campaigns
• Monitor competitors and market trends
• Support digital marketing campaigns and branding initiatives
• Assist with events, promotions and new marketing projects

Administrative Support

• Maintain customer records and appointment schedules
• Coordinate with internal departments to ensure smooth daily operations
• Perform general administrative duties as assigned

What We're Looking For

We are looking for someone who is:

• Friendly, cheerful and customer-oriented
• Passionate about social media and digital marketing
• Positive, energetic and willing to learn
• Organised and able to multitask
• Responsible with strong attention to detail
• Professional with excellent communication skills

Requirements

• Minimum 1 year of relevant experience preferred (Entry-level candidates with a strong learning attitude are welcome)
• Proficient in Microsoft Office
• Comfortable appearing in videos and creating social media content
• Familiar with Facebook, Instagram, TikTok, Xiaohongshu or other digital platforms
• Able to communicate effectively in Mandarin (spoken and written) to liaise with Mandarin-speaking customers and suppliers
• Able to understand and communicate in English, as many of our customers are international clients

Immediate Priority Will Be Given To Candidates Who

• Can start work immediately
• Have customer service experience
• Have experience in beauty, wellness, healthcare or aesthetic industries
• Have social media content creation experience
• Enjoy creating short videos and digital content

Apply today and become part of Kelly Oriental's exciting growth journey.