Admin & Marketing Assistant

Job Summary

We are seeking a responsible and proactive Admin & Marketing Assistant to support daily office operations, handle customer service, and manage online marketing activities effectively.

Responsibilities

• Perform general administrative and office tasks to support smooth daily operations
• Respond promptly to customer enquiries via WhatsApp, phone calls, and online platforms to ensure customer satisfaction
• Manage e-commerce platforms such as Shopee and Lazada by processing orders, addressing customer enquiries, and maintaining accurate product listings
• Assist in creating and publishing engaging content on social media platforms including Facebook, Instagram, and TikTok to enhance online presence
• Update website content, product information, and promotional materials to keep information current and appealing
• Prepare accurate quotations and invoices, and maintain organized filing and records for easy retrieval
• Coordinate customer appointments to support business scheduling and operations
• Execute other ad hoc duties assigned by the company to contribute to overall team success

Preferred competencies and qualifications

• Minimum Nitec, Diploma or equivalent qualification
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook
• Knowledge of e-commerce platforms (e.g., Shopee, Lazada) and social media platforms (e.g., Facebook, Instagram, TikTok)
• Strong communication, organizational, and multitasking skills demonstrated through effective task management
• Responsible, positive attitude with a willingness to learn and adapt
• Experience in administrative, customer service, or marketing roles is advantageous
• Training will be provided to support skill development

Working Hours

• Mon–Fri: 9:30am – 6:00pm
• Sat: 9:30am – 1:00pm (Half-day)
• 5.5-day work week