manager

* Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics

* Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times

* Maintain strict adherence to hygiene, food safety, and workplace safety requirements

* Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability

* Implement SOPs and uphold service consistency across shifts and outlets

* Handle all customer feedback professionally and resolve any service recovery issues swiftly

* Monitor inventory closely and ensure timely ordering and stock accuracy

* Prepare and submit daily/weekly sales and operations reports to management

* Be on the ground during peak hours, including weekends and public holidays

* Take initiative to improve café systems, workflow, and staff productivity

* Handle any emergency, staff shortage, or unexpected operational challenge promptly

* Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment

* Proven track record in team leadership, operational efficiency, and crisis handling

* Strong people management and communication skills

* Willing to lead by example and work frontline when required

* High level of discipline, accountability, and resilience under pressure

* Able to commit to peak periods, long hours, weekends, and public holidays without issue

* Passion for food, service excellence, and team development

Tanlet Harbor Pte Ltd

EA License: 24C2566

EA Personnel No: R24126237