Client Experience Team Lead (Training Provided)

We are a centrally located recruitment and headhunting firm experiencing strong growth. As we scale, we are looking for a Client Service Team Lead to deliver quality client and candidate service, lead a high-performing team and drive business growth for the next phase of expansion.

Key responsibilities

• Build strong relationships with new and existing clients to support business growth.

• Lead and oversee the end-to-end recruitment and customer service process, ensuring excellent service delivery to both clients and candidates.

• Manage full cycle of recruitment process individually and as a team

• Drive the team's performance to achieve recruitment and business objectives.

• Conduct performance management such as supervising and training recruits, driving and growing of the team's KPIs towards achieving recruitment goals

• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to management

Duties

• Minimum Diploma / Degree in Business Administration or Management

• At least 3 years of leadership / supervisory experience

• Good communication and interpersonal skills

Interested candidates please email your resume to ***email_hidden***. We regret that only the shortlisted candidates will be notified.

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