IT System Engineer (L2) (Singaporeans ONLY)

JointHire Singapore Pte Ltd.

Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.
Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation
Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS
Familiarity with network fundamentals (TCP/IP, DNS, DHCP)

- Virtualization - Microsoft Hyper-V, VMware

- Hyperconverged - Nutanix

- Cloud - O365, Azure and AWS, backup

Basic network and security features
Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM
Call response and support within service level agreement
Incident / problem troubleshooting, fault clarification and isolation
Provide workaround and/or resolution
Communication and reporting
Security updates and patching
Maintaining technical documentation
Other ad hoc duties as assigned by the company

Minimum Diploma in any IT related disciplines
Having Certification: Azure, AWS Cloud certified/ Microsoft Certified is preferred

- At least 3 - 5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution

Self-motivated with strong sense of responsibility and urgency
Diligent in documentation, reporting and tasks tracking ability
Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
Having a Valid Cat 1 clearance or qualified to apply
Willing to commit standby work (24/7)