Intern, Consumer Business

We are seeking a motivated and analytical intern to join our Cross-Border Payments team within the Consumer Business and Business Development divisions.

This internship offers a unique opportunity to gain hands-on experience in regional payment innovation, with a focus on using AI tools (e.g., Copilot) to enhance business processes, improve operational documentation, and support data-driven decision-making across ASEAN payment networks.

Key Responsibilities

1. Business Process & AI Enablement

• Support the review and documentation of business and operational processes across cross-border payment initiatives
• Leverage AI tools (e.g., Copilot) to improve process efficiency, documentation quality, and workflow consistency
• Assist in identifying opportunities to streamline operations and enhance productivity through automation and AI-driven insights

2. Payments Analytics & Industry Insights

• Conduct research on payment trends across ASEAN and global markets (e.g., QR, real-time payments, cross-border flows)
• Apply AI and data tools to analyse trends and generate insightful reports and dashboards
• Support preparation of management reports and presentations to inform strategic decision-making

3. Scheme Rules Harmonisation

• Assist in reviewing and comparing operating rules across different payment schemes (e.g., QR networks, cross-border frameworks)
• Support the development of standardised frameworks and guidelines to enable interoperability and alignment across markets
• Document key differences, gaps, and recommendations for harmonisation

4. Cross-Border Collaboration Support

• Support coordination with regional partners (e.g., network operators, payment schemes) on business and operational alignment
• Assist in preparing materials for discussions, working groups, and stakeholder engagements
• Contribute to initiatives relating to fraud management, compliance, and operational frameworks

Skills & Qualifications

• Currently pursuing or recently completed a degree in Business, Finance, Economics, Data Analytics, or related disciplines
• Strong interest in payments, fintech, and cross-border ecosystems
• Familiarity or interest in AI tools (e.g., Microsoft Copilot, data analytics platforms)
• Strong analytical, problem-solving, and structuring skills
• Good written and verbal communication skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); knowledge of Python or data tools is a plus