Housekeeping Operations Manager

Housekeeping Operations Manager (Multi-Property Portfolio)

About the Company

Our client is a multi-property hospitality group operating 103+ locations across Singapore. They are committed to delivering consistent service excellence and building a housekeeping network that sets industry standards. The organisation values strategic thinking, operational excellence, and professionals who drive meaningful impact across large-scale operations.

The Opportunity

This is a strategic leadership role for someone ready to architect operations, not just manage them. As Housekeeping Operations Manager, you will own the complete housekeeping ecosystem, from vendor partnerships to resident satisfaction, across one of Singapore's largest property portfolios. You'll lead 8 outsourced teams, set standards, drive improvement, and build systems that scale. This is an opportunity for a growth-minded professional to make immediate, measurable impact.

What You'll Be Doing

Multi-Location Coordination & Scheduling

• Develop and optimize housekeeping schedules across 103+ properties, managing resource allocation to balance workload, vacancy cycles, and seasonal demand variations
• Coordinate with operations team on property-specific schedules, occupancy patterns, and turnover requirements
• Implement scheduling systems and tools to maximize efficiency and minimize response time to urgent cleaning needs

Vendor Management & Outsourced Team Leadership

• Directly manage and oversee 8 outsourced housekeeping teams, serving as the primary point of contact for performance issues, escalations, and strategy
• Establish clear Key Performance Indicators and Service Level Agreements with outsourced vendors; conduct regular performance reviews
• Build collaborative relationships with vendor managers to drive continuous improvement and resolve conflicts
• Negotiate contracts and terms; manage budgets and cost control measures

Quality Assurance & Service Standards

• Establish and enforce consistent housekeeping standards across all 103+ locations aligned with brand promise
• Develop and maintain detailed cleaning checklists, standard operating procedures, and quality control documentation
• Conduct regular audits and inspections; implement corrective action plans for non-compliance
• Monitor resident feedback, complaints, and satisfaction metrics related to cleanliness and maintenance

Logistics & Supply Chain

• Oversee procurement and management of cleaning supplies, equipment, and materials across the portfolio
• Optimize inventory management to reduce waste and control costs while ensuring teams have necessary resources
• Coordinate equipment maintenance and replacement cycles

Reporting & Analytics

• Track and report on key metrics: cleaning completion rates, turnaround times, complaint resolution, budget variance, and team utilisation
• Provide monthly and quarterly performance reports to senior management with actionable insights
• Identify trends, bottlenecks, and optimisation opportunities across the network

Training & Development

• Lead training programmes for outsourced teams to ensure consistent standard adoption
• Promote professional development and morale within the housekeeping network

What We're Looking For

Experience & Foundation

• 2-5 years of experience in housekeeping operations or multi-location operations management
• Proven experience managing outsourced teams or vendors
• Familiarity with multi-property portfolio management is highly valued

Core Competencies

• Strong negotiation and contract management skills
• Detail-oriented with a proven process improvement mindset
• Proficient in Microsoft Excel, data tracking, and reporting
• Comfortable with scheduling systems and logistics coordination
• Comfortable thinking strategically about resource allocation and operational bottlenecks
• Ability to identify patterns, spot opportunities, and move quickly to act

Leadership & Mindset

• Driven and growth-seeking, you see large-scale operations as an opportunity to innovate
• Willing to take on big challenges and build systems that actually work
• Accountable leader who holds vendors and teams to high standards while building collaborative partnerships
• Data-driven and analytics-focused, you track performance obsessively and act on findings
• Continuous learner, never satisfied with "good enough," always refining and improving

Preferred Qualifications

• Hospitality or multi-property portfolio experience
• Knowledge of inventory management and supply chain optimisation
• Experience with quality assurance and compliance audits
• Budget management and cost control track record
• Training and development programme experience
• Experience in a fast-scaling organisation

Why Join This Role

You'll be architecting operations across 103+ properties, not just managing one building. Every improvement you make impacts resident satisfaction and brand promise. You'll have full autonomy to reshape housekeeping operations, implement new systems, and drive continuous improvement. Fast-scaling portfolio means real opportunities to build processes, mentor teams, and advance your career.

Work in a team-oriented environment that values your initiative, reliability, and ability to deliver results. Be part of a strategic leadership team driving excellence across Singapore's multi-property hospitality landscape.

Employment Details

Employment Type: Full-Time, Permanent

Location: Singapore

Experience Level: 2-5 Years