Digital Transformation, AI & Process Improvement Intern

Are you interested in improving business operations through smarter processes, digital tools, automation, and AI?

We are looking for a curious and analytical Digital Transformation, AI & Process Improvement Intern to support an ongoing business improvement project. You will work closely with the project lead and operational teams to understand how work is currently carried out, map existing workflows, and identify opportunities to simplify, digitalise, or automate manual processes.

This is a hands-on internship with strong exposure to logistics, supply chain operations, business process improvement, enterprise systems, and practical applications of AI and automation.

Top-performing interns may be considered for a permanent position upon graduation.

Key Responsibilities

Process and Workflow Mapping

Work with team members to understand daily operational activities and document existing workflows clearly.

Create process maps and workflow diagrams using tools such as Microsoft Visio, draw.io, Miro, or similar platforms.

Process Improvement

Review current workflows to identify repetitive tasks, bottlenecks, duplicated work, delays, and areas where processes can be simplified or improved.

Digitalisation, Automation and AI Support

Explore how digital tools, automation, analytics, or AI-assisted solutions may help improve speed, accuracy, visibility, and productivity.

Potential areas may include reporting, document handling, data entry, workflow routing, information retrieval, and operational tracking.

System and Workflow Design

Help translate operational requirements into clear future-state workflows, process diagrams, user requirements, and practical improvement recommendations.

Project Implementation Support

Assist with documentation, solution testing, user feedback, data preparation, and the implementation of new processes or digital tools.

Requirements

We welcome current students and recent graduates with an interest in:

• Logistics, supply chain, operations, business processes, or technology
• Process improvement and problem-solving
• Digital transformation, automation, data, or AI applications
• Understanding how people, systems, information, and physical operations work together

Applicants should be:

• Analytical, organised, and detail-oriented
• Comfortable speaking with team members to understand how work is done
• Able to present information clearly using diagrams, documents, or simple reports
• Willing to learn new systems, digital tools, and operational processes
• Able to work independently and collaboratively

Experience with process-mapping tools, spreadsheets, data analysis, enterprise systems, logistics operations, or automation tools would be helpful but is not required. Training and guidance will be provided.

What You Will Gain

During the internship, you will gain practical exposure to:

• Business process mapping and improvement
• Digital transformation projects
• Automation and applied AI use cases
• Enterprise systems and digital workflows
• Requirements gathering and stakeholder communication
• Solution testing and implementation

This role is ideal for someone who enjoys understanding how operations work and wants to explore how technology, automation, and AI can be applied to improve real-world business processes.