IT Desktop Support Engineer

PT. Guna Coalindo

DESKRIPSI PEKERJAAN

Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

REQUIREMENT

Min. ITE/Diploma graduate with 1 year experience in desktop support
Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
Clear Spoken & Written English.
possess at least one (1) of the following certifications or their equivalent: o CompTIA A+; o CompTIA Security+; o CompTIA Network+; o Microsoft Certified: Windows Client; and o Microsoft Certified: Managing Modern Desktops.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers

DETAIL LOWONGAN