UX & Service Designer (Government Project / Project Discovery)

We are looking for a UX Researcher & Service Designer to support the design and enhancement of a government digital platform serving the Muslim community. You will conduct user research, map end-to-end service journeys, and collaborate with multidisciplinary teams to design user-centric digital services that are accessible, inclusive, and aligned with Singapore Government digital standards.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $10,000 (basic)+ AWS

Key Responsibilities

• Plan and conduct qualitative and quantitative user research, including interviews, contextual inquiry, surveys, and usability testing.
• Analyse user needs, behaviours, and pain points to generate actionable insights.
• Facilitate stakeholder workshops, co-creation sessions, and design thinking activities.
• Develop personas, customer journey maps, service blueprints, and user flows.
• Translate research findings into service design recommendations and product improvements.
• Collaborate with product managers, designers, developers, and business stakeholders throughout the product lifecycle.
• Validate concepts and prototypes through iterative user testing.
• Ensure digital services align with accessibility guidelines, Digital Service Standards (DSS), and government UX best practices.
• Prepare research reports, design artefacts, and presentations for stakeholders.

Requirements

• Degree in Human-Computer Interaction, Design, Psychology, Information Systems, or a related discipline.
• Minimum 5 years of experience in UX research, service design, or customer experience design.
• Strong understanding of user research methodologies and service design principles.
• Experience planning and conducting usability testing.
• Proficiency with Figma, Miro, and other UX research and collaboration tools.
• Strong communication, facilitation, and stakeholder engagement skills.
• Experience working within Agile product delivery teams.

Preferred Qualifications

• Experience delivering Singapore Government or public sector digital projects.
• Familiarity with Singapore Government UX standards and Digital Service Standards (DSS).
• Experience designing citizen-facing digital services.
• Awareness of IM8 security and governance considerations during digital service design.
• Experience working with multilingual or community-focused digital platforms is an advantage.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781