ServiceNow IT Operations
RAPSYS TECHNOLOGIES PTE. LTD.
Key Responsibilities
Design, develop, customize, and maintain ServiceNow applications and platform capabilities.
Support and enhance IT Service Management (ITSM) processes, including:
Incident Management
Problem Management
Change Management
Knowledge Management
Configuration Management Database (CMDB)
Implement and support IT Operations Management (ITOM) capabilities, including:
Discovery
Service Mapping
Event Management
Cloud Management
Manage and enhance IT Asset Management (ITAM) for both hardware and software assets.
Support Enterprise Asset Management (EAM) functions, including:
Asset Portfolio Management
Asset Lifecycle Management
Maintenance Planning
RFID Implementation
Workflow Automation
Support Field Service Management (FSM), including field workforce management, task assignment, scheduling, and execution tracking.
Develop and configure workflows, integrations, business rules, client scripts, and automation using ServiceNow best practices.
Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and optimize platform capabilities.
Ensure platform stability, performance, and adherence to ServiceNow development standards.
Required experience
Overall IT experience: 7+ years
Up to 4 years of strong hands-on ServiceNow experience
Proven experience in ServiceNow application development and customization
Hands-on experience with:
ServiceNow IT Operations Management (ITOM)
ServiceNow IT Asset Management (ITAM)
IT Service Management (ITSM)
CMDB and Discovery
ServiceNow workflows, Flow Designer, integrations, and scripting
Experience with JavaScript, ServiceNow scripting, and REST/SOAP integrations is preferred.
Strong analytical, troubleshooting, and stakeholder management skills.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, or other relevant ServiceNow certifications
