Production Support/Application Support Specialist – Wealth Management (Avaloq)

· We are looking for an experienced Application Support Specialist/Production Support to join the Production Services Team and support critical systems used by the International Wealth Management (IWM) Division.

· The role involves providing production application and system support, handling incident, problem, and change management, and ensuring that requests from front-to-back IWM users are managed effectively and efficiently.

· The successful candidate will identify the root causes of system issues, provide solutions or workarounds, and coordinate with vendors and development teams when required.

· Strong communication, analytical, and troubleshooting skills are essential.

· Knowledge of the Avaloq Banking System will be an added advantage.

Key Responsibilities

· Provide daily application and system support to the IWM business on rotational shifts (7:00 AM–4:00 PM / 9:00 AM–6:00 PM), including on-call support and managing the IWM IT Helpdesk.

· Maintain the performance, stability, and availability of the production environment.

· Monitor critical system components, troubleshoot issues, identify root causes, and provide appropriate solutions or workarounds.

· Work closely with business users to ensure production incidents are resolved promptly and appropriate remedial actions are implemented.

· Coordinate with infrastructure teams, development teams, and vendors on system upgrades, release management, and change implementation.

· Manage and track production issues and conduct incident post-mortem reviews to mitigate root causes.

· Provide UAT support and manage production rollouts for both BAU changes and projects.

· Collaborate with regional IT teams and cross-functional IT business units to maintain effective upstream and downstream processing.

· Participate in business continuity planning, exercises, and regional or global projects.

Requirements

· University degree with a minimum of 3 years of application support experience within a banking or financial institution.

· Experience supporting Wealth Management, Order Management (OMS), or Execution Management Systems (EMS).

· Hands-on experience with Oracle 19c, MSSQL, UNIX, and Windows operating environments.

· Strong experience supporting UNIX-based applications, including shell scripting and automation.

· Experience with job scheduling systems, preferably AutoSys.

· Hands-on experience with at least one of the following: Avaloq, MarginMan, or AWS.

· Strong analytical, troubleshooting, and problem-solving skills.

· Ability to multitask, prioritize tasks, and work effectively under pressure.

· Self-motivated, responsible, reliable, adaptable, and willing to learn new technologies.

· Excellent communication and stakeholder management skills across all organizational levels.

Preferred Qualifications & Skills

· Completed Avaloq Certification or Training.

· ITIL v3 certification or equivalent qualification.

· Knowledge of market data, financial models, and the FIX Protocol.

· Understanding of cloud operations, microservices, Python/Perl scripting, and Microsoft Excel.

· Basic financial knowledge of Foreign Exchange (FX), Money Markets (MM), Equities, Derivatives, and associated front-to-back operational workflows."