Customer Lifecycle Marketing Specialist (Contract)

We're looking for a CRM & Customer Engagement Specialist to join our Customer Growth team. This role supports the planning, delivery and optimisation of targeted customer engagement programmes — helping the business connect the right customers with the right offers at the right time, through a data-led approach to retention, cross-sell and lifecycle marketing.

Key Responsibilities

• Support data exploration enhancements and fixes across CRM and analytics systems
• Coordinate platform enhancements with the tech team
• Support new campaign reporting requirements, working with business users and tech to ensure timely delivery
• Monitor CRM performance, troubleshoot issues, and work with technical teams on solutions
• Assist with User Acceptance Testing (UAT) for new CRM projects
• Monitor and report on CRM usage
• Develop and manage project plans, milestones and timelines for campaign delivery
• Ensure accurate messaging, timing and execution of campaigns
• Manage stakeholders through process changes and project impacts
• Keep stakeholders informed on project status and issues

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified.

Data provided is for recruitment purposes only.

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117