Customer Service Officer (Property Management) | 1-Year Contract (Extendable)

About the role

As a Customer Service Officer (Strata Management), you will play a key role in delivering a smooth and positive experience for property owners throughout the unit handover and defects management process. Your strong communication skills and commitment to customer satisfaction will be essential in providing outstanding service and ensuring a positive ownership experience.

Key responsibilities

• Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution

• Keep the developer updated on progress and prepare comprehensive handover kits for owners

• Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors

• Maintain accurate handover records and provide daily updates to the developer

• Act as the liaison between owners and contractors, ensuring timely defect resolutions

• Oversee rectification sign-offs and monitor progress to meet agreed timelines

• Maintain logs for keys, access cards, and other critical details during defect rectifications

About you

• Experienced in unit handover and defects management, with 2 years of relevant experience

• Diploma-qualified or holds an equivalent certification

• A strong communicator with a customer-first mindset, able to navigate complex situations with ease

• Highly organized and detail-oriented, capable of managing multiple tasks and timelines

• Comfortable working independently, yet a team player with a collaborative attitude

HOW TO APPLY

We would like to invite interested applicants to submit their resume to ***email_hidden*** or by clicking the " Apply Now" button.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Lavis Ong

Registration number R21100883

EA License: 12C6253