Banquet Attendant -DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Attendant, you'll play an important role in creating memorable events by delivering efficient, professional, and attentive food and beverage service. From setting up banquet venues and serving guests to ensuring every function runs smoothly, you'll provide exceptional service with warmth and care. By upholding Hilton and hotel standards, policies, and procedures, you'll help create unforgettable experiences while spreading the light and warmth of hospitality at every event.

Job Description & Requirements

As the Banquet Attendant, you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Correctly label buffet dishes.
• Keep buffet areas clean at all times.
• Complete TBS checklists on product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including setting tables, setting the buffet, having all equipment ready for service and ensuring that you have been briefed by your supervisor for the shift’s activities.
• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
• Complete the TBS checklist on preparing the restaurant for service.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
• Offer all guests with a drink within the first two minutes of being seated and quickly follow-up with the food menu.
• Offer the newspapers to all breakfast guests and any single diners.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks, not letting cups or glasses become empty.
• Accommodate any guest request or offer appropriate alternatives.
• Take personal responsibility for the service experience of all guests in your designated area.
• Ensure that guests have appropriate cutlery before each course is presented.
• Check with guests if they are satisfied after each course and if anything additional is needed.
• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
• When passing by guest tables, check if they require service.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Ensure that service standards are achieved as per TBS checklist.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Positively end the guests experience by checking on their satisfaction.
• Assist with guests’ coats and bags.
• Thank all guests and wish them a pleasant day.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1-2 years in a managerial position in a 4 / 5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to details.
• Able to work under pressure and deal with stressful situations during busy periods.
• Good English skills, both written and verbal.
• Familiar with computer systems.
• Outgoing personality and willing to work for long hours.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.