Guest Services Officers & Executives

Voted Asia Pacific’s Best Independent Hotel by TTG Asia Travel Awards for 9 years running, we invite you to join the Guest Services team who takes great pride in creating great experience for our guests.

As a Guest Services Officer (GSO), your primary role is to provide warmth and charm to all guests in every encounter, leaving them with pleasant lasting impression of their stay with us.

You will work closely with other departments on deliverables necessary to provide a colourful guests experience. Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy. With Empowerment and strong accountability, you will also handle irregularities and guests’ feedback in a timely manner.

We are a match if you thrive on guest satisfaction and is able to work independently in a fast paced environment. Prior experience is not required and this role requires individual to perform 3 rotating shifts across a 5-day week.