GENERAL MANAGER

ompany: 404 CLUB NOT FOUND PTE. LTD.

Location: Singapore

Employment Type: Full-Time

Job Responsibilities

• Oversee the overall daily operations of the club and ensure smooth business operations.
• Develop and implement business strategies to achieve revenue and profitability targets.
• Lead, manage, and motivate department heads and staff to deliver excellent customer service.
• Ensure compliance with Singapore regulations, including employment, licensing, workplace safety, and operational requirements.
• Monitor financial performance, including budgeting, cost control, and profit margins.
• Analyse sales reports, customer feedback, and market trends to improve business performance.
• Plan and execute marketing campaigns, promotional activities, and special events to drive customer traffic.
• Maintain high standards of service quality, cleanliness, and customer satisfaction.
• Recruit, train, coach, and evaluate employees to build a high-performing team.
• Develop and implement standard operating procedures (SOPs) to improve operational efficiency.
• Build and maintain strong relationships with suppliers, business partners, and government authorities where required.
• Resolve customer complaints and operational issues promptly and professionally.
• Manage inventory, procurement, and supplier negotiations to ensure cost-effective operations.
• Prepare regular operational and financial reports for management and directors.
• Identify new business opportunities and recommend strategies for business growth.

• Bachelor's Degree, Diploma, or equivalent qualification in Business Administration, Hospitality Management, or a related field.
• Minimum 8 years of management experience, preferably in nightlife, hospitality, entertainment, F&B, or club operations.
• Proven leadership and people management skills.
• Strong business acumen with experience in budgeting, financial planning, and cost management.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making abilities.
• Experience in event planning and marketing is an advantage.
• Familiar with Singapore employment regulations and operational compliance requirements.
• Proficient in Microsoft Office applications and reporting tools.
• Willing to work flexible hours, including evenings, weekends, and public holidays when required.

Preferred Skills

• Strategic planning and business development.
• Operations and project management.
• Financial analysis and budgeting.
• Team leadership and staff development.
• Customer relationship management.
• Marketing and promotional planning.
• Risk management and compliance.
• Excellent organisational and multitasking abilities.

What We Offer

• Competitive salary package.
• Performance-based incentives.
• Career growth and advancement opportunities.
• Supportive and dynamic working environment.
• Training and professional development opportunities.
• Annual leave and medical benefits in accordance with company policy.