Operations Manager

Job Summary

Oversee daily operations of Japanese restaurant outlets to ensure high standards in food quality, service, and customer satisfaction while leading teams and managing costs and compliance.

Responsibilities

• Oversee daily operations of one or more Japanese restaurant outlets to maintain smooth and efficient functioning
• Ensure food quality, service standards, cleanliness, and customer satisfaction meet company expectations
• Lead, supervise, and train outlet managers and restaurant staff to enhance team performance and service delivery
• Monitor sales, labour costs, food costs, and overall operational performance to optimize profitability
• Manage manpower planning and staff scheduling to ensure adequate coverage and operational efficiency
• Ensure compliance with company SOPs, food safety standards, and Singapore Food Agency (SFA) regulations
• Monitor inventory levels, purchasing activities, and stock control to maintain supply chain efficiency
• Handle customer feedback and resolve operational issues promptly to maintain positive customer relations
• Prepare operational reports and implement continuous improvements to enhance outlet performance

Preferred competencies and qualifications

• Experience in Japanese cuisine or Japanese restaurant operations
• Minimum 5 years of experience in operations, including at least 1 year in a managerial role
• Ability to work weekends and public holidays when required
• Strong leadership skills demonstrated by leading teams and managing outlet operations
• Effective communication skills applied in supervising staff and handling customer feedback
• Problem-solving skills used to resolve operational challenges and improve processes