E-Commerce Operations Associate

An exciting opportunity awaits YOU to be a part of this dynamic organisation.

Are you enthusiastic about e-commerce and ready to be part of a dynamic, growing team?

novita is looking for a sincere, detail-oriented individual with a positive attitude to join us as a

E-Commerce Operations Associate for our e-Commerce team.

What we offer

A Culture of Progress & Achievement — We foster growth, celebrate milestones, and empower every team member to reach their full potential.

An Exploratory Spirit — We challenge conventional marketing, creativity and media, encouraging bold ideas and fresh perspectives.

Shared Adventures — From company retreats to team travel trips, we believe in bonding beyond the office.

Performance Rewards — Your contributions are recognized with cash incentives and encouragement programs that celebrate success.

Comprehensive Care — We provide employee welfare and benefits designed to support your well-being inside and outside of work.

Job Description

• Support daily e-commerce operations including order processing, delivery scheduling, and inventory updates.
• Respond promptly to customer inquiries via platform chats and email to provide assistance with product and order issues, including product returns and exchanges.
• Coordinate with Logistic Department & Courier partners to ensure deliveries and orders are picked up on time.
• Maintain accurate and updated product/ online store information (pricing, inventory, descriptions, banners) across e-commerce platforms.
• Assist to submit promotions to e-commerce platform during their campaign period.
• Liaise and communicate with respective e-commerce platform’s Account Manager on promotion/listings/ order matters.
• Prepare and generate reports.
• Support any other ad hoc tasks as required.

Requirements

• Diploma in any discipline.
• Proficient in Microsoft Office.
• Experience with Shopee, Lazada, NTUC Online or Shopify is a plus.
• Able to work in fast-paced and dynamic environment.
• Strong communication skills, self-driven and possess a positive attitude.
• Proficiency in Microsoft Office.