Events Manager - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Events Manager, you'll play a key role in delivering exceptional event experiences by managing the planning, coordination, and execution of group bookings involving 10 or more guestrooms. You'll serve as the primary point of contact for clients, ensuring clear communication and building strong relationships from the initial enquiry through to the successful completion of each event. Working closely with Sales, Banquet Operations, Front Office, Housekeeping, and other hotel departments, you'll coordinate every detail to ensure seamless event delivery while maximizing business opportunities and guest satisfaction. Through your organizational skills, attention to detail, and commitment to service excellence, you'll help create memorable experiences that reflect Hilton's world-class hospitality standards.

Job Description & Requirements

As the Events Manager, you will be responsible for performing the following tasks to the highest standards:

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
• Follow through from negotiation until departure for events assigned.
• Liaise with clients on finalising details and give professional advice on set-ups and planning of events.
• Practice up-selling at all opportunities to maximize revenue.
• Ensure effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly review master account postings to ensure postings are correctly done.
• Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
• Maintain close communication with concerned Sales Managers during the process.
• Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.
• Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.
• Obtain feedback from clients and follow through with the necessary actions.
• Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).
• Maintain the active event profile database and group chart.
• Establish and maintain files of major accounts, assisting the Director of Sales in maintaining the accounts management system.
• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
• Actively participate in achieving departmental goals which contribute to marketing budget.
• Closely monitor account revenue and business production.
• Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Director of Sales.
• Assist the Director of Sales in the forecasting of group room nights and banquet revenue.
• Arrange relationship building visitations when necessary.
• Cross-sell other Hilton hotels.
• Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
• Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
• Conduct site inspections for potential clients when Sales Managers are not available.
• Attend regular communication meetings with operations staff to update on event details.
• Ensure effective and close communication within the department and other departments.
• Maintain timely and responsive communication with clients.
• Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.
• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
• Carry out any other reasonable duties and responsibilities as assigned.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• University graduate.
• Minimum 3 years of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Good team player and able to manage by example.
• Good communication, interpersonal, presentation and organizational skills.
• Have hotel sales experience and hotel database.
• Able to work under pressure and deal with stressful situations during busy periods.
• Very familiar with local market and good at marketing trend analysis.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.