MICE Business Development Specialist, Corporate Travel

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers.

In this Role, you’ll get to

• Provide professional services for corporate clients, including incentive travel, meetings, events, business inspections, and related activities
• Maintain client relationships and enhance customer satisfaction
• Implement company policies and regulations, and mitigate operational risks
• Manage MICE (Meetings, Incentives, Conferences & Exhibitions) projects, large accounts, or education sector accounts, with strong service awareness and communication skills

What you'll Need to Succeed

• Diploma or above, preferably in hospitality and tourism management
• Minimum 2 years' of experience in a corporate travel agency environment
• Experience in the MICE (Meetings, Incentives, Conferences & Exhibitions) sector, including planning, coordinating, or managing corporate travel and events, is preferred.
• Highly responsible, quick learner, with integrity and honesty; strong team player with the ability to work effectively under pressure
• Proficiency in CRM systems, Microsoft Office Suite, or other relevant business tools.
• Strong command of written and spoken English and Mandarin is required due to the need to liaise with Mandarin-speaking partners

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon!