Salesforce Architect

We are looking for an experienced Salesforce Architect to lead the design and delivery of large-scale, mission-critical Salesforce solutions. This role sits at the intersection of hands-on technical leadership and squad delivery ownership — you will architect scalable solutions, guide implementation best practices, and lead a squad of developers and consultants to deliver on time and to a high standard.

The ideal candidate has deep expertise across Service Cloud, Public Sector Solutions (PSS), and OmniStudio, combined with a strong track record of shipping complex, integrated Salesforce programs.

Key Responsibilities

Technical Solutioning & Architecture

• Design end-to-end Salesforce solutions (data model, security, automation, integration).
• Translate business requirements into scalable technical designs aligned with Salesforce best practices.
• Own architectural decisions for Service Cloud, PSS, and OmniStudio implementations.
• Conduct technical and code reviews; enforce governance and quality standards.
• Identify technical risks and define mitigation strategies.

Delivery & Squad Leadership

• Lead a squad of developers, QE, and designers through the full delivery lifecycle.
• Break down complex requirements into deliverable sprints/workstreams; manage delivery timelines.
• Act as the primary technical escalation point; unblock issues and make pragmatic trade-off decisions.
• Coach and mentor junior/mid-level developers on Salesforce architecture and coding standards.
• Collaborate with Project/Delivery Managers to ensure alignment on scope, timeline, and quality.

Service Cloud & Public Sector Solutions (PSS)

• Architect and implement Service Cloud solutions (case management, omni-channel, knowledge management, entitlements/SLAs).
• Apply PSS-specific capabilities to government or regulated-industry use cases.
• Ensure solutions meet compliance, security, and audit requirements typical of public sector or highly regulated environments.

OmniStudio

• Design and build OmniStudio artifacts (OmniScripts, FlexCards, Integration Procedures, DataRaptors) for guided, low-code process automation.
• Establish reusable OmniStudio patterns and governance standards for scalability.
• Make sound build decisions between OmniStudio, Flow, and Apex/LWC.

System Integrations

• Design and oversee integrations between Salesforce and external systems (identity providers, middleware, legacy systems).
• Apply integration patterns (REST APIs, MuleSoft, Platform Events, external services, SCIM-based provisioning).
• Ensure integration solutions are secure, resilient, and support enterprise identity/governance requirements.

Large-Scale Delivery

• Deliver large, complex Salesforce programs (multi-team, multi-phase, or multi-agency/business unit).
• Manage technical debt and platform scalability proactively.
• Contribute to CoE playbooks, architecture standards, and reusable delivery frameworks.

Required Qualifications

• Minimum 7 years of hands-on Salesforce experience, with experience as an Architect or Technical Lead.
• Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements).
• Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations.
• Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
• Strong command of Apex, Lightning Web Components (LWC), Flow, and Salesforce core platform architecture.
• Experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning).
• Track record of leading squads/teams to deliver projects on time and within scope.
• Experience delivering large-scale, complex Salesforce programs.
• Strong stakeholder management and communication skills.

Preferred Qualifications

• Salesforce certifications: Application Architect, System Architect.
• Experience with MuleSoft or other enterprise integration platforms.
• Experience with Salesforce Shield (encryption, event monitoring).
• Experience contributing to or building a Salesforce Centre of Excellence (CoE).
• Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management).