Project Manager – Digital Concierge (1-year contract)

Project Manager – Digital Concierge (1-year contract)

Role Overview

We are seeking an experienced Project Manager to lead the delivery of digital concierge initiatives within a large hospitality environment. This role will manage complex, fast-paced digital transformation projects that enhance guest experiences across multiple digital touchpoints.

The ideal candidate is comfortable managing ambiguity, driving multiple stakeholders, and delivering projects within tight timelines.

Key Responsibilities

• Lead end-to-end delivery of digital concierge and guest experience technology initiatives.
• Manage project scope, timelines, risks, budgets and deliverables.
• Coordinate business users, technical teams, vendors and external partners.
• Drive solution design workshops, project governance and executive reporting.
• Manage project dependencies and ensure timely issue resolution.
• Support UAT, deployment, change management and post-implementation activities.
• Ensure projects align with operational and business objectives.

Requirements

• 6+ years of IT Project Management experience.
• Experience delivering digital transformation or customer-facing technology projects.
• Strong stakeholder and vendor management experience.
• Proven ability to manage complex, fast-moving projects.
• Excellent communication and presentation skills.
• Experience in hospitality, integrated resorts, retail or customer experience platforms is advantageous.