Assistant Supervisor

Job Description & Requirements

Their duties include performing administrative tasks, documenting F&B related SOP, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job performance.

Main responsibilities include

• Assist Supervisor in Planning, monitor and control various F&B operations

• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction

• Constant effective communication with the Supervisor and director regarding any customer or staff issues

• Encourage and motivate staff with a positive attitude

• Operate POS (point of sale) and maintain security of system

• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions

• Prepare reports for Director and Management on daily basis

• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner

• Maintain excellent product knowledge

• Prepare weekly staff rosters if need be

• Conduct service briefings

• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’

• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate

• Monitor staff service levels to establish any areas that require attention or further training and provide training where required

• Ensure the correct set up for functions and bookings for the day

• Ongoing menu and beverage training as well as developing regular tests

• Assist the food and beverage manager with HR related matters

• Monitor staff breaks and general timekeeping

• Monitor and authorize staff clock in and clock out procedures

• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• 3-7 years’ experience in a End to End Management of Retail and Wholesale Food preparations

• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS

• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook

• Food & Beverage product knowledge

• Strong organizational skills and ability to multitask

• Ability to stay calm under pressure

• A willingness and passion to serve

• Presentable and well groomed

• Ability to work long hours, day and night, including weekends and holidays

• A passion to learn, teach and drive improvement in employees

• International experience in a similar environment and travelling experience will be advantageous

• Own transport a plus